BMC Unveils E-commerce Applications - InformationWeek

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BMC Unveils E-commerce Applications

Network management specialist BMC Software today unveiled new software designedto give businesses engaged in E-commerce a more cohesive way of monitoring and maintaining critical Web functions.

At the same time, the Houston company said it will begin marketing its new and existing products under a broad category dubbed Service Assurance Center for E-business.

BMC's new software includes applications for its Patrol family of products, which are designed to manage distributed computing networks, and for its Mainview line of mainframe management products.

In the Patrol line, BMC rolled out Patrol for Internet Services, which lets companies monitor the response time that users and customers experience when visiting a Web site; Patrol for Firewalls, which checks the integrity of firewalls; and Patrol for Web Applications, which provides site-management utilities for popular server applications such as Microsoft Site Server Commerce Edition and the Netscape Application Server.

BMC officials say the new software modules are aimed at giving companies a single solution through which they can manage complex, mixed-platform networks often found in E-commerce environments. "A lot of this stuff is being thrown together in ways that it was never meant to be," BMC chairman and CEO Max Watson said at a Manhattan press conference.

For the most part, however, existing BMC customers say they are taking a wait-and-see approach before committing to the company's new software. "A lot of what these applications do is things that we are currently doing using various bits and pieces," says Dale Voth, manager of systems management for Amazon.com. "What we have to measure is not only the cost of the software but the cost of switching to a new approach."

BMC says the new Patrol and Mainview applications will ship in the first quarter of next year primarily through direct-distribution channels. Patrol will sell for about $2,000 per server license, according to BMC; the company has not announced pricing for the Mainview applications.

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