Businesses use bots to engage with customers, online and via social media, because they're a cost-effective way to respond instantly to simple queries. As the technology improves, bots are finding their way into more use-cases where human judgment and effort were traditionally required. Are bots right for your business? Here are 10 examples to help you decide.

Lisa Morgan, Freelance Writer

August 10, 2016

11 Slides

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About the Author(s)

Lisa Morgan

Freelance Writer

Lisa Morgan is a freelance writer who covers big data and BI for InformationWeek. She has contributed articles, reports, and other types of content to various publications and sites ranging from SD Times to the Economist Intelligent Unit. Frequent areas of coverage include big data, mobility, enterprise software, the cloud, software development, and emerging cultural issues affecting the C-suite.

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