Nextiva director of engineering, Cathryn Valladares, sat down with InformationWeek News Desk's Lenny Liebmann at Interop ITX to explain how companies can improve customer engagement and reduce costs. The answer? Apply machine learning to interactions across all touch-points—including voice, email, and chat. In this video, Valladares also shares insights on why cloud-based UC makes good economic sense.
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A New World of IT Management in 2019This IT Trend Report highlights how several years of developments in technology and business strategies have led to a subsequent wave of changes in the role of an IT organization, how CIOs and other IT leaders approach management, in addition to the jobs of many IT professionals up and down the org chart.