Profile of Sandy Kemsley
News & Commentary Posts: 74
is a systems architect and analyst who specializes in BPM and Enterprise 2.0.
Articles by Sandy Kemsley
posted in September 2007
I'm attended a panel discussion here at the Forrester Technology Leadership Forum on the convergence of the three B's - business intelligence, business process management and business rules - featuring Mike Gilpin (EA and application development), Boris Evelson (BI) and Colin Teubner (BPM)... Gilpin sees BI as driving effectiveness in businesses, and the combination of BPM and BR as driving efficiency...
In her opening keynote at this week's Forrester Technology Leadership Forum, analyst Connie Moore laid out four principles that 1. Business processes adapt to changing business conditions. 2. Applications evolve continuously while preserving process integrity 3. Processes, tasks and associated information always maintain context 4. Systems are unitary, information-rich and reflect the social needs of the business...
Analyst Michael Smith's expertise is performance management, and he's found lately that business process improvement is a growing theme in that sector... Smith dispells the notion of best-practice business processes: processes are so different between different types of companies that there isn't a single best practice... He also asserts that business strategies are, in general, poorly defined, poorly understood and poorly executed...
Analyst Bill Gassman says business activity monitoring (BAM) needs to be considered up front as processes are being design and implemented. He defines the goals of BAM: to monitor key objectives, anticipate operational risks, and reduce latency between events and actions. From an implementation standpoint, BAM is typically a real-time dashboard that's integrated with BPM in some way and provides alerts in the context of the processes within the BPMS...
Her topic is "BPM: A Change from Business as Usual", taking a look at what's really new in BPM, how BPM can change the way a company operates, and some BPM use cases... She comes back to the phrase "design for change," which I've heard several times today already... This is, of course, the heart of business agility: if something isn't designed and built with the intention that it would be changed frequently, then you're not going to be changing it much.
Analyst Janelle Hill started out with a great slide on the evolution of process improvement: from scientific management through computerized process flow to our current focus on flexible and adaptive BPM and the start of a focus on SOA, BAM and event-driven architecture... Interestingly, Gartner is bringing the focus back to the people in processes: putting the person-to- process interaction back at centre stage...