Profile of Paul Korzeniowski
News & Commentary Posts: 313
Paul Korzeniowski is a freelance contributor to InformationWeek who has been examining IT issues for more than two decades. During his career, he has had more than 10,000 articles and 1 million words published. His work has appeared in the Boston Herald, Business 2.0, eSchoolNews, Entrepreneur, Investor's Business Daily, and Newsweek, among other publications. He has expertise in analytics, mobility, cloud computing, security, and videoconferencing. Paul is based in Sudbury, Mass., and can be reached at [email protected]
Articles by Paul Korzeniowski
posted in August 2010
Skype has been trying to branch out beyond its traditional consumer base and serve more small and medium businesses. As part of that strategy, the company rolled out Skype Connect, which enables companies to tie their Private Branch Exchange (PBX) or Unified Communications (UC) systems into Skype.
Late to the party. That may be an appropriate way to characterize Dell's push into the smartphone market. However, the company has some strong traits that may make its products a viable option for small and medium businesses.
Increasingly, companies are building applications that mix data, voice, and video communications. In response, AT&T has enhanced its virtual private network (VPN) service, so it now works with the firm's voice services as well as data offerings.
Taking note of the widespread success of Apple's iPad, Hewlett-Packard has become the latest vendor planning to deliver such a product line. The HP products may gain some traction among small and medium businesses, but their long term fate is unclear.
Ringio, one of many new players in the cloud voice market, enhanced its service by connecting it to PBX systems and improving its call routing features. The company is trying to differentiate itself in this highly competitive field by focusing on Interactive Voice Response (IVR) and Customer Relationship Management (CRM) functions.
Vendors catering to small and medium businesses' voice communications needs are becoming as common as dandelions in open fields. One new entrant, Bandwidth.com, which has been offering such services for a couple of months, enhanced its Phonebooth service by cutting pricing and adding new features.
Voice communications have rapidly evolved from delivering simple ring tones to sophisticated productivity tools. Many small and medium businesses have been having trouble keeping pace with the changes, so Intermedia is offering them some potential help via a hosted PBX service.