Profile of Alison DianaContributing Writer
Member Since: 11/18/2013
News & Commentary Posts: 462
Alison Diana is an experienced technology, business and broadband editor and reporter. She has covered topics from artificial intelligence and smart homes to satellites and fiber optic cable, diversity and bullying in the workplace to measuring ROI and customer experience. An avid reader, swimmer and Yankees fan, Alison lives on Florida's Space Coast with her husband, daughter and two spoiled cats. Follow her on Twitter @Alisoncdiana or connect on LinkedIn.
Articles by Alison Diana
posted in March 2011
The beta version of the company's community software includes presence, chat, VoIP, and the capability to initiate videoconferences from inside Lync.
Internet giant agrees to 20 years of third-party audits, as well as implementing programs to protect users' personal data and contacts.
KM v8.0 captures information from a variety of sources such as social media, blogs, office suites, and other repositories to empower customer service to support clients.
Cisco-Tandberg, Avaya, Lifesize, and Polycom are focusing on conference room systems, projected as the area of greatest growth, according to Infonetics.
The cloud-based Coremetrics Social and Unica email optimization suite help businesses assess the impact of social marketing initiatives.
Social CRM is a double-edged sword. It gives businesses a tremendous opportunity to easily communicate with consumers, rapidly answering questions and responding to concerns. But it also gives companies more chances to slip-up or to be perceived as being unresponsive or uncaring. That is why a growing number of organizations are stepping beyond the confines of traditional customer relationship management and incorporating social media into the next wave of CRM implementation.
ECM Cloud Connect can move information between more than 40 on-site enterprise content management systems like Microsoft SharePoint and EMC Documentum and Box's cloud platform.
The development environment uses widgets to add collaboration, training, and social network feed tools to online meetings.
The cloud-based software gets a real-time, interactive whiteboard, tagging, and free-form search.
The software pulls data via Domino Extensible Language (DXL), IBM's preferred method of data-extraction for Lotus Notes, across both email and other Lotus Notes databases.
Corporate leaders are shying away from Twitter, Facebook, and other consumer-oriented sites and embracing LinkedIn and specialty business networks, according to the Society for New Communications Research.
Facebook, Twitter, and LinkedIn are among the social networking content streams available via the Seesmic client due to integration with Yammer.
Apps built with the social Web development standard can be made available to users of SAP's collaborative decision-making software.
Accept 360's product innovation management app allows companies to capture and share ideas directly within their On Demand customer relationship management software.
The business social networking site said the company's value could be hurt by a ban in China. It also reported revenue of $243 million in 2010.
In honor of the microblogging site's 5th anniversary, co-founder Jack Dorsey is sharing tidbits about the company and its history.
The social media leader is seeking a bigger piece of the daily-deal discount market by expanding its Deals program to more cities.
ACLU and Electronic Freedom Foundation plan to appeal a judge's ruling, siding with the U.S. government, requiring the microblogging site to release information on three users who had contact with Wikileaks.
The automaker ends its contract with New Media Strategies over the controversial tweet and starts looking for a new social-media agency.
The pilot program lets South by Southwest Interactive attendees link personal American Express accounts and Foursquare profiles to easily redeem merchant offers without coupons or codes.
Automaker takes steps to protect its brand after a social media agency employee -- since fired -- posted an offensive tweet on its feed.
LivingSocial and other group discounting sites may also face legal challenges, a law firm warns.
The Hollywood studio is making feature films available through the social network in exchange for Facebook Credits currency.
A BlackBerry refresh is slated for release this week, while updates for Symbian and Windows devices are in the works.
Google will pay less than $50 million for the company, which has produced viral video hits such as "Bed Intruder" and "Double Rainbow."
Technology analyzes tweets and Facebook "likes" to help businesses determine the best ways to use social networks to boost search engine optimization and traffic.
WeiLingDi location-based service encourages residents to virtually follow celebrities, in addition to sharing their own whereabouts with friends.
Judging by the investments that developers -- both well-established and start-ups -- are making in the collaboration market, software vendors are paying more than lip service to the adage that no man is an island. Certainly, businesses are investigating -- and investing in -- tools that help employees brainstorm, locate each other, schedule meetings, and communicate via social networks. Collaboration technology itself covers a broad spectrum of devices, from instant messaging and email, to cell
The software simplifies access to photos, links, and communications tools, although some Apple iOS users don't like the new Quick Bar feature.
Gartner study finds large businesses are accelerating use of social media for customer service and brand management with 30% planning to adopt it over the next 24 months.
Many Web sites use Facebook for their comments engine. Now they can easily add user-moderation, user-identity, discussion-threading, and other Facebook tools.
Cloud-based software helps SMB sales pros collaborate on opportunities, manage customer information, and improve communication using a social media interface.