Profile of Mary Hayes Weier
News & Commentary Posts: 631
Articles by Mary Hayes Weier
posted in October 2009
The business intelligence application vendor's performance is in striking contrast to the broader software industry.
The Los Angeles City Council has chosen Google over Microsoft for 30,000 city employees' email accounts. What better place than Tinseltown for this tech industry drama to play out, with one councilman even delivering a choice line about whether cloud computing could push the city off the edge of a cliff (a drama AND an action film). But we're still waiting for an ending that answers this question: Why Google over Microsoft?
Content Analytics is a set of business intelligence tools designed to analyze e-mail, blogs, reports, and other external data.
The automaker has purchased 15,000 seats for Google Apps, incuding Gmail.
Cloud Computing. SaaS. They're such over-used marketing words that they've become the butt of jokes (Larry Ellison on YouTube, anyone?). But hopefully the hype machine hasn't generated too much noise to drown out the fact that there have been some significant, permanent changes in how CIOs view software. At InformationWeek, we call it Alternative IT.
When software vendors issue a press release on a deal, it's usually for a new customer win. But after some scuttlebutt last month about souring negotiations between SAP and marquee customer Siemens, SAP decided to put out a different type of release Wednesday: Siemens has renewed its maintenance contract with SAP.
Analyst R "Ray" Wang is a tireless and well-respected customer advocate in the world of enterprise software. Now Wang is bringing his advocacy over to the SaaS side with his recently published "Customer Bill of Rights" for SaaS. I share with you some of the highlights.
Software-as-a-service lets CIOs pay only for what they need, but CIOs need to make sure they get the system performance they've paid for.
Ralph Szygenda takes a board seat as the application performance management firm prepares to acquire Gomez.
Microsoft today said it had recovered most of affected Sidekick customers' lost data. But this past weekend, like a doctor issuing a terminal prognosis, T-Mobile told affected customers that their data "almost certainly has been lost." So, what changed between then and now?
So Marc Benioff treaded onto Larry Ellison's turf at Oracle Open World yesterday and acknowledged that sometimes, customers use both Oracle and Salesforce.com. Well, unless you're completely gullible to the attention-loving drama kings of the software industry, this shouldn't come as a surprise. Cloud and traditional computing will forever coexist in an IT architecture world that is far more grey than black and white, and both Larry and Marc know it.
Improved integration between SAP Business Warehouse and HP Neoview could help stave off competition from Oracle/Sun's Exadata 2.
Think of the one million T-Mobile Sidekick customers that may have lost important data last week. Think of the dozens of CIOs that anxiously waited for Workday to restore its SaaS service on Sept 24. Cloud computing has created a new era of accountability, and we must demand that tech vendors work harder than ever to prove their trustworthiness.
On Sept. 24, Workday's SaaS service for human resources, financial applications and payroll was down for 15 hours. That's right, not 15 minutes, not 1.5 hours, but 15 hours. Google Gmail is down for 90 minutes, as it's as if the world has come to an end. So it begs the question: Is 15 hours' downtime for core applications such as accounting and HR acceptable?
Microsoft's march toward cloud computing is fascinating to watch. Next year, Microsoft will take the most successful desktop software package of all time-Office-and offer it online to businesses, somewhat similar to the Google Apps model. Microsoft's VP of Online recently shared with me some thoughts on Microsoft's strategy-and the conversation he had with Bill Gates and Steve Ballmer that led to Office Web Apps 2010 and other decisions.
IBM released a $3-a-month, online subscription email service this week, called LotusLive iNotes, and really, it had no choice but to get very aggressive on the SaaS front. I know of at least two big company CIOs that recently left Notes and migrated to Google Gmail or Microsoft Exchange online, after considering upgrades to both on-premises Notes and the existing Notes subscription service that starts at $8 a month.
The move will enable Compuware to offer peformance management to customers with apps in the cloud.
Customers using the app can make car payments and view account information from iPhones and iPod Touches.
Customers of Salesforce.com will have access to Cisco's Unified Contact Center technologies for customer service.