Profile of Jonathan FeldmanCIO, City of Asheville, NC
News & Commentary Posts: 252
Jonathan Feldman is Chief Information Officer for the City of Asheville, North Carolina, where his business background and work as an InformationWeek columnist have helped him to innovate in government through better practices in business technology, process, and human resources management. Asheville is a rapidly growing and popular city; it has been named a Fodor top travel destination, and is the site of many new breweries, including New Belgium's east coast expansion. During Jonathan's leadership, the City has been recognized nationally and internationally (including the International Economic Development Council New Media, Government Innovation Grant, and the GMIS Best Practices awards) for improving services to citizens and reducing expenses through new practices and technology. He is active in the IT, startup and open data communities, was named a "Top 100 CIO to follow" by the Huffington Post, and is a co-author of Code For America's book, Beyond Transparency. Learn more about Jonathan at Feldman.org.
Articles by Jonathan Feldman
posted in August 2010
Corporate leaders talk a lot about customer lifetime value-the notion that long-term customers create sustained revenue for an organization. And we've spent the last ten (or more) years in IT getting out of the technology-centric model and embracing a more customer-focused IT governance model. But I think that we may due for another retrenching, something that, for lack of a better term, I'm calling "employee lifetime value."