Profile of Nelson Takumi KavatokoSubject Matter Expert for Multi-vendor Support Services, IBM
News & Commentary Posts: 2
Nelson is a subject matter expert at IBM for Multi-vendor Support Services, applying the knowledge acquired during more than nine years of working in the IT services area. He graduated in IT Management from FATEC, continuing his education with post-graduate work in business management MBA at UNIP and IT architecture at FIAP. His main job roles are technical support specialist, technical leader for services support, team leader for services support, client technical architect, and subject matter expert.
Articles by Nelson Takumi Kavatoko
Itís unacceptable to have a service provider that only fixes what breaks; the market demands that companies avoid failures altogether and have the right information at the right time.
If you havenít been thinking about post-sales maintenance, it might be time to start.