Profile of Doug HenschenExecutive Editor, Enterprise Apps
Member Since: 11/15/2013
News & Commentary Posts: 1717
Doug Henschen is Executive Editor of InformationWeek, where he covers the intersection of enterprise applications with information management, business intelligence, big data and analytics. He previously served as editor in chief of Intelligent Enterprise, editor in chief of Transform Magazine, and Executive Editor at DM News. He has covered IT and data-driven marketing for more than 15 years.
Articles by Doug Henschen
posted in June 2005
Who said enterprise content managment consolidation was played out? Just last week, Hummingbird added to its portfolio by acquiring Web content management player RedDot Solutions.
Asset Management unit has added human workflow and business activity monitoring to its business process management BPM environment to graduate from automation to intelligent decision support.
Plenty of business process management (BPM) buzz phrases focus on "changing processes on the fly" and "continuous process improvement," but most BPM practitioners I've spoken to don't take process change lightly.
Did you enjoy last weekend's barbeque? You probably didn't give much thought to the business of getting that gas from the ground into the tank you picked up at the home center, but it's quite a process.
At United Guaranty, a unit of insurance giant AIG, business process management (BPM) software is helping the company shift employees to home offices all while getting a better grip on its mortgage underwriting and mortgage insurance processes.
I'm old enough to remember the dawn of personal computing and the boon to productivity brought on by desktop applications such as word processing and spreadsheets. I'm sure Microsoft's embrace of XML-based file formats in Office 12 could bring as big a sea change for business, but you wouldn't know it reading most press coverage to date.
Most everyone likes the idea of open standards but few the frustration of too many standards to support.
It's not often that the private sector can learn from government about more effective IT spending or data sharing.
Maybe it's a little too far "out there" for most users, but for my money, one of the most interesting and promising developments ahead in content management is the rise of XML. The technology brings granular control, reusability and searchability to content; thus, it's moving beyond technical documents into uses such as financial reporting (think XBRL), regulated content (think pharma) and database publishing (think Lexis Nexis and Elsevier).
How do you pick the right Web content management (WCM) system? First, recognize the different demands of internal- and customer-facing sites, and when it's the latter, look for integrated content delivery so you can track content usage and segment site visitors.