Profile of Doug HenschenExecutive Editor, Enterprise Apps
Member Since: 11/15/2013
News & Commentary Posts: 1717
Doug Henschen is Executive Editor of InformationWeek, where he covers the intersection of enterprise applications with information management, business intelligence, big data and analytics. He previously served as editor in chief of Intelligent Enterprise, editor in chief of Transform Magazine, and Executive Editor at DM News. He has covered IT and data-driven marketing for more than 15 years.
Articles by Doug Henschen
posted in October 2005
If CRM is dead, as some speculated in the wake of Oracle's acquisition of Siebel, it may be in part because self-service is now the hot hand in providing customer service.
Imaging and content management executives were still buzzing last week about
EMC's pending acquisition of Captiva Software, debating just what it will
mean to the future of both markets.
Tips on where to start on BPM from analyst Connie Moore.
Racing robots follow the "rules" of the offroad
With the advent of XML, and with the more recent drive toward SOA, many have
been predicting the demise of the VANs and a move to direct B2B integration.
EMC wants to own the content management on-ramps as well as the highway.
Robot history was made on October 8th in the second annual running of the DARPA Grand Challenge, a desert race held near Las Vegas featuring autonomous unmanned vehicles.
In a recent Intelligent Enterprise poll on business process management, 36 percent of 1,700 respondents said they were actively considering the technology. BPM Analyst Connie Moore of Forrester Research details who's adopting and adds her advice on where to begin.