As Melanie notes below, Aspect Software has acquired BlueNote technologies. I first became exposed to BlueNote several years ago as one of the first vendors to demonstrate a development platform to enable integration of business process applications with communications services. More recently, BlueNote has added some interesting capabilities to deliver light-weight web-based applets including a softphone.
IMHO this move represents a further blurring of the lines between telecom and software as a result of unified communications and CEBP. BlueNote had several intriguing applications involving integrating of call features into web-based applications. The acquisition gives Aspect further capabilities to build new telephony features into its UC product line.