Army Shares Knowledge-Management Tips With Private Sector - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News

Army Shares Knowledge-Management Tips With Private Sector

At its knowledge symposium, the Army hopes to learn about best practices and technological tools that can help it take knowledge management to the next level.

The U.S. Army wants to turn its knowledge-management capabilities into a more-strategic component of its operations, and it's looking to private industry to help make that transformation. At its knowledge symposium in Kansas City, hosted by the Center for Army Lessons Learned and scheduled for April 1 to April 4, the Army will share knowledge-management experiences with companies deemed to be the leading private-sector users of knowledge management. Knowledge management has become an increasing area of focus in both the public and private sectors since Sept. 11.

Col. Robin Tefft, who spearheads knowledge-management efforts for the Army Medical Department, or AMEDD, says she'd like to learn more about integrating new technologies and best practices, to improve the Army's already venerable knowledge-sharing environment. Among the knowledge-sharing tools powered by AMEDD's Knowledge Exchange portal are threaded discussions, document sharing, library database access, and processes organized by template that let individual community administrators post information without relying on a Webmaster. Tefft says its a priority to ensure that AMEDD's knowledge-management pursuits reflect the Army's overarching knowledge-management strategy. "I'm trying to find our niche within the big picture."

Meanwhile, the private-sector execs who will appear at the symposium are interested in learning more about how the Army captures tacit knowledge, or information that hasn't yet been captured and logged. Chris Newell, chief knowledge officer for Viant Corp., says the Army does a much better job than its private-sector counterparts in conducting post-mortems to capture knowledge attained during a particular operation. John Voeller, chief knowledge officer at engineering firm Black & Veach Corp., says that's due, in large part, to the differences between the military's knowledge-sharing bent and corporate culture's tendencies toward knowledge hoarding.

That cultural contrast gives the military a decided advantage in developing effective knowledge management, says Peter Engstrom, VP of corporate knowledge development at IT services firm Science Applications International Corp. "In an entrepreneurial environment, knowledge sharing doesn't happen, because it's a competitive advantage not to [share]." Engstrom says knowledge sharing should be supported by technology, not dependent upon it. Says Engstrom, "Technology enablers are extremely critical, but imagine what you've got when you combine that with the tacit knowledge inside people's heads."

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
2020 State of DevOps Report
2020 State of DevOps Report
Download this report today to learn more about the key tools and technologies being utilized, and how organizations deal with the cultural and process changes that DevOps brings. The report also examines the barriers organizations face, as well as the rewards from DevOps including faster application delivery, higher quality products, and quicker recovery from errors in production.
News
The State of Chatbots: Pandemic Edition
Jessica Davis, Senior Editor, Enterprise Apps,  9/10/2020
Commentary
Deloitte on Cloud, the Edge, and Enterprise Expectations
Joao-Pierre S. Ruth, Senior Writer,  9/14/2020
Slideshows
Data Science: How the Pandemic Has Affected 10 Popular Jobs
Cynthia Harvey, Freelance Journalist, InformationWeek,  9/9/2020
Register for InformationWeek Newsletters
Video
Current Issue
IT Automation Transforms Network Management
In this special report we will examine the layers of automation and orchestration in IT operations, and how they can provide high availability and greater scale for modern applications and business demands.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll