Are We Ready for Voice 2.0? - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
News
Commentary
4/2/2009
06:24 PM
Irwin Lazar
Irwin Lazar
Commentary
Connect Directly
Twitter
RSS
E-Mail
50%
50%

Are We Ready for Voice 2.0?

At VoiceCon this week Microsoft's Gurdeep Singh Paul argued that the desktop phone is dead, and that organizations who fail to make the switch to PC (or application) based telephony will fall behind those that do.

Our research tells a different story, as we interview end-user organizations for an upcoming benchmark we ask about views toward softphone-based telephony. The overwhelming majority of participants are deploying softphones, but generally only for home or traveling workers. In these cases softphones are delivered as an adjunct to the desktop phone rather than as a replacement (though we do see a fair number of organizations deploying softphones in the contact center).

So Microsoft needs to take a different approach, instead focusing their arguments on the benefits of integrating telephony with collaboration applications as well as web services to extend call control into other applications. But there lies a challenge, as companies such as Avaya with this week's Aura announcement, as well as competitors including IBM, Siemens & Nortel deliver application gateways designed to enable integration of voice with web-services-based applications without the need to replace the underlying telephony architecture. As we've watched the UC space over the last few years, the battle was between Microsoft, Cisco, and the incumbent PBXs for the desktop phone. Might the new session management/application services offerings render that battle moot, and instead we see a new effort to incorporate voice into Web 2.0 without first the massively expensive replacement of the underlying telephony architecture?

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
The State of Cloud Computing - Fall 2020
The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
InformationWeek Is Getting an Upgrade!

Find out more about our plans to improve the look, functionality, and performance of the InformationWeek site in the coming months.

Commentary
New Storage Trends Promise to Help Enterprises Handle a Data Avalanche
John Edwards, Technology Journalist & Author,  4/1/2021
Slideshows
11 Things IT Professionals Wish They Knew Earlier in Their Careers
Lisa Morgan, Freelance Writer,  4/6/2021
Commentary
How to Submit a Column to InformationWeek
InformationWeek Staff 4/9/2021
Register for InformationWeek Newsletters
Video
Current Issue
Successful Strategies for Digital Transformation
Download this report to learn about the latest technologies and best practices or ensuring a successful transition from outdated business transformation tactics.
White Papers
Slideshows
Twitter Feed
Sponsored Live Streaming Video
Everything You've Been Told About Mobility Is Wrong
Attend this video symposium with Sean Wisdom, Global Director of Mobility Solutions, and learn about how you can harness powerful new products to mobilize your business potential.
Sponsored Video
Flash Poll