Has IT Gone Packaged Software Crazy?
When it comes to software, why choose out-of-the-box plain vanilla when there's a rainbow of other flavors that you can choose from and swirl together?
AI Challenge: Achieving Artificial Empathy
As AI is woven deeper into different types of software and business processes, the success of it, particularly from customer experience and personalization standpoints, depends on its ability to recognize emotion and act accordingly. Will machines be able to achieve artificial empathy? Have they already? Following are some of the challenges and opportunities.
The Resilient Leader
What is it that enables some IT leaders to fly in the face of stress while others crumble? It's called resilience, and it's a skill, not a talent.
Executives, Beware of Agile!
The successful shift to an agile organization isn't just about a mandate from above; management has to embrace agile as a way of doing business.
No More IT Islands
IT professionals no longer fit into the buckets of specialization that marketers and HR staffers love.
Get an AI Head Start: Buy It
CIOs want to invest in AI projects, but some just aren't ready to build it out themselves. So Oracle and SAP are both offering AI technologies to enterprise customers to get them started.
Technology Faces State-of-Mind Hurdles
Cloud and open source advocate Sam Ramji, vice president for product management for the Google Cloud Platform, provides a sneak peek into his Interop ITX keynote.
4 Types of Machine Intelligence You Should Know
Cognitive computing, AI, machine learning, and deep learning are often used to describe the same thing, when they actually differ. We explain what the differences are so you can better understand how the pieces fit together.
Town of Cary Embraces the IoT to Serve Citizens
Alexa, Waze, apps. Citizens are getting more tech savvy and city governments are struggling to keep up. North Carolina's Town of Cary has an award-winning strategy, though. We reveal what that is.
Emerging Technologies Remain a Gamble in 2018
IT leaders face a tornado of vendor news and business user demands relating to emerging technologies such as blockchain, AI, and augmented reality. Those leaders need to put those technologies and the business need in perspective.
Ethical Tech: Myth or Reality?
Technology innovation is accelerating and so are the impacts of technology on society. As machine intelligence gets baked into more products and services, as more human tasks become automated, and as more industries are disrupted, the tech industry needs to think differently. Here's why.
Your First AI Project: Avoid Customer-facing Chatbots
Your competitor has a shiny new AI-driven chatbot, so shouldn't you be developing one, too? Not necessarily. Here's why these customer-facing bots may not be the best first project for your AI program, and what you should choose instead.