Nextiva Director of Engineering Cathryn Valladares explains to InformationWeek's Lenny Liebmann how companies can improve customer engagement and reduce costs by applying machine learning to interactions across all their touch-points.
Amy Moore, rapid application development team leader for Plante Moran visited the InformationWeek News Desk at Interop ITX to take us through their process for moving their nearly 10-year-old legacy intranet over to the Microsoft suite of cloud products.
Brenda Horn, VP of IT & CIO for Enterprise Computing Solutions at Arrow Electronics, talks about her company's InformationWeek IT Excellence award winning initiative from the InformationWeek News Desk.
How does the Elite 100 come together, and how do the editors chose the winners? Editorial Director Susan Nunziata spoke to Senior Editor Sara Peters about the list and what goes into selecting and ranking so many deserving recipients.
Mobility, data, the Internet Of Things, cloud computing. These are the terms that IT hears again and again. In fact, there's a term for what all these mean for business and IT: "Digital Transformation." However, what's new about it? At this year's Interop conference, Prashanth Shenoy, Cisco's senior director for enterprise networks and mobility, explained how these technologies are now mature enough to really affect business and begin the transformation that we're heard so much about.
2018 State of the CloudCloud adoption is growing, but how are organizations taking advantage of it? Interop ITX and InformationWeek surveyed technology decision-makers to find out, read this report to discover what they had to say!
Infographic: The State of DevOps in 2017Is DevOps helping organizations reduce costs and time-to-market for software releases? What's getting in the way of DevOps adoption? Find out in this InformationWeek and Interop ITX infographic on the state of DevOps in 2017.
The Next Generation of IT SupportThe workforce is changing as businesses become global and technology erodes geographical and physical barriers.IT organizations are critical to enabling this transition and can utilize next-generation tools and strategies to provide world-class support regardless of location, platform or device