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Content tagged with IT Strategy posted in May 2004
Anti-Outsourcing Bill Goes To California Senate
News  |  5/28/2004
The state Assembly has passed the measure, which would ban state contract work from going offshore.
SmartAdvice: Voice-Recognition Technology Can Extend Call-Center Reach
Commentary  |  5/25/2004
Used to augment but not replace call-center staff, voice-recognition technology can make for better customer service, The Advisory Council says. Also, efficient modeling of processes is key to successfully automating sales orders; and getting technical staff to work with offshore outsourcers depends on how they've been treated.
Bad Press Apparently Can't Dent Offshore Outsourcing
News  |  5/18/2004
An informal survey at a conference indicates that execs are prepared to weather bad press to cash in on offshore-outsourcing savings.
Offshore Outsourcers Said To Seek Risk Balance
News  |  5/17/2004
An updated report by Forrester Research says big conpanies are looking for ways to balance the risks of having IT work performed overseas.
Tennessee Governor Signs Bill Discouraging Offshore Work
News  |  5/17/2004
The law, signed by Gov. Phil Bredesen, makes Tennessee the first state to offer businesses an incentive for not sending data-entry and call-center work out of the country.
Brave New World
News  |  5/7/2004
Outsourcers answer customers' demands for change by offering new service and pricing models, expanding geographically, and standardizing technology


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