Is It Possible to Automate Trust?
First, businesses need a clear understanding of how data will be used, and who will be impacted by the decisions made using the data.
AI: The New Order of Business
Tales of robots and smart speakers are eclipsed by those of automation and natural language processing, which are drivers for greater efficiencies, increased productivity and new revenue.
Your Metrics Are Going Haywire. Now What?
You can't wait for the world to go back to "normal" or expect your old metrics to work in the future. Listen intently, experiment relentlessly, and spread your bets.
Will Contact-Tracing Apps Win the Battle?
There are weaknesses and obstacles in the way, but in lieu of a vaccine and widespread testing for COVID-19, contact-tracing apps might be at least a useful interim tactic.
Your Roadmap to AI and ML Deployments
Don't adopt artificial intelligence and machine learning without having a real business problem to solve. Here are some ways to help build the right use cases.
Has AI Failed the Pandemic Test?
In the first real test of AI in a crisis, the results are mixed. While many individual applications are helping, the tech remains immature and unable to address complex public policy issues.
One Size Doesnít Fit All for AI Regulation
The sheer scope of AI's impact on society does require some regulation. It will be essential to ensure that AI regulation is fair and ethical while not impeding innovation.
Analytics Pros Called to Duty in COVID-19 Crisis
Professionals who work in the field of analytics are being called on to apply their expertise as executives make decisions on how to respond to wildly different business conditions caused by the coronavirus outbreak.
The Robots Are Still Coming
More people are needed for blue collar jobs in areas where AI-enabled automation was to have the most impact. So where are the robots?
Enterprise Guide to Robotic Process Automation
RPA is a fast-growing category of software, driven by global enterprise digital transformation efforts. Is it ready for prime time? This guide covers the benefits, best practices and use cases today.
Maximize Your Customer Experience ROI
Customer experience leaders may struggle to show how their efforts will generate positive business results. They need a solid business model that can reliably predict quantifiable benefits.