This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
For many companies, future growth requires adopting a singular, global view of nearly every aspect of the business: the workforce, supply chain, operations, and sales. That means a global approach to business technology, whether it's supporting a network infrastructure spanning dozens of countries or coaching development teams from Brussels to Bangalore. Here's how five U.S. companies are meeting the challenge.
Used to augment but not replace call-center staff, voice-recognition technology can make for better customer service, The Advisory Council says. Also, efficient modeling of processes is key to successfully automating sales orders; and getting technical staff to work with offshore outsourcers depends on how they've been treated.
2021 State of ITOps and SecOps ReportThis new report from InformationWeek explores what we've learned over the past year, critical trends around ITOps and SecOps, and where leaders are focusing their time and efforts to support a growing digital economy. Download it today!