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Analysis: Symantec Leads the Drive for Better Self-Service
If CRM is dead, as some speculated in the wake of Oracle's acquisition of Siebel, it may be in part because self-service is now the hot hand in providing customer service.
Stealing From Google
I have a confession to make: I've been stealing from Google. With $1.578 billion in revenue last quarter, the company is unlikely to miss the pennies I've denied it. Still, I feel I owe an explanation: I'm "adnorant," which is to say I ignore online ads.
Microsoft Does What The Others Didn't
Microsoft, according to a number of reports, is "evolving its position" on the OpenDocument format. Although Microsoft told the State of Massachusetts last month that Office 12 will not support ODF -- and state officials effectively told Redmond to shove off by endorsing the format anyway -- the company was apparently hedging its bets in a big way.
Salient Zeroes In on Price and Margin for Performance
Solution provider supports performance management decision-making for operations.
Kinaxis Focuses on Operational Performance Management
RapidResponse helps operational activities and decisions keep up with change.
Q&A: Advice for BPM Neophytes
Tips on where to start on BPM from analyst Connie Moore.
Put Plug and Play on the Process Checklist
The latest analysis from Gartner holds that "pure-play BPM" is dead; the new game is "BPM suites."
Is Google Spreading Itself Too Thin?
Reading the recent news out of Google, I can't help thinking about Netscape. Like Google, Netscape had a dazzling entry into the world of business. At that time, Web browsers were still a new thing; there were literally two dozen commonly available, none of them with decisive market dominance. And none of them presented any significant competition to the Netscape browser, which was decisively smaller, faster and lighter.
Later, Netscape launched the first superstar dotcom IPO.
We all
EULA Be Sorry Someday
Most software licenses serve two purposes: They demand the right to do crazy things, so that the slightly less crazy things they really want to do look reasonable; and they discourage users from thinking too hard about this fact. There's a way to solve the second problem -- and if you own or manage a business, thinking about the first problem might be a very good idea.
A Question For All Of You
Let's say a car dealer sells you a new set of wheels. Then, let's say they send a mechanic to your house six months later who yanks out the stereo, replaces it with an AM radio and a coat-hangar antenna, and tells you it's an "upgrade." Most of us would call this behavior insane, stupid, suicidal, or all of the above. Yet here in the tech industry, we call it something else: a business model. Here's my question for all of you: Just how common is it?
Videocast: Firefox Heading For A Wall
My Web video debut describes how Firefox's stalled market share and the threat of Microsoft Internet Explorer 7 could mean big trouble soon for the plucky, open-source browser. Download the video here (Windows Media format, 2 min., 7 sec, 7.3 MB), or, if you have your podcasting software pointing at this blog, the video should download automatically.
Like I said, this is my first effort, so it's not exactly an awar
Analysis: VANs, Visibility and the Changing Supply Chain
With the advent of XML, and with the more recent drive toward SOA, many have
been predicting the demise of the VANs and a move to direct B2B integration.
Apple's Captive Audience
One year ago, Apple Computer dumped iTunes 4.7 on millions of unsuspecting customers. If that sounds like an ominous way to describe a routine software update, it's because this "update" -- or, if you prefer, "trojan horse" -- is more notorious for what it took away from users' systems than for what it added.
Business Makes the Rules
Vendors promise to put business staff in charge of rules, but do you really want users messing with mission-critical apps? Here's how Freddie Mac, LexisNexis, STW Fixed Income Management and Blue Cross Blue Shield of Arizona are balancing responsibilities for creating and maintaining business rules.
Analysis: As BPM Evolves Is the Focus Devolving?
Upstart vendors still need to fill in voids to create end-to-end suites.
Google Is Hiring
In a report issued last week, Susquehanna Financial Group said that Google's rapidly growing head-count could moderate its third-quarter earnings.
Google's site currently advertises 587 types of job openings.
SFG estimates that Google is hiring more than 10 new employees per day and notes that Google confirmed at the Web 2.0 conference two weeks ago that it had accelerated its hiring.
San Mateo County Agency Uses Stellent to Improve Service
Employees now easily stay current on regulations, manage changes in government policy and streamline information management processes.
Accuracy of BI Documents Found Wanting
Supporting critical decision-making requires improving consistency and trust.
Movaris Launches Certainty 9
A suite for comprehensive controls and compliance.
Robot Race Advances Military Technology
Robot history was made on October 8th in the second annual running of the DARPA Grand Challenge, a desert race held near Las Vegas featuring autonomous unmanned vehicles.
In Focus: 101 Advice for Process Management Neophytes
In a recent Intelligent Enterprise poll on business process management, 36 percent of 1,700 respondents said they were actively considering the technology. BPM Analyst Connie Moore of Forrester Research details who's adopting and adds her advice on where to begin.
Google Introduces Feed Reader
Refusing to let a day go by without making a play for headlines, Google today began offering Google Reader, an online RSS feed reader.
Interior Taps TechSolutions for Information Management
The Department of the Interior's National Business Center has selected TechSolutions as a total information management and reporting system for the Federal Equal Employment Opportunity (EEO) function.
Quest Releases New Performance Management Suite
Quest Software automates the management of Java applications and portals within heterogeneous application environments.
New Engagements and Marriages in the Call Center
Partnerships announced at annual ACCE show.
Google Plays Politics
Beset by lawsuits and recognizing how our fee-for-service government works, Google has hired its first lobbyist, Alan Davidson, formerly an associate director at the Center for Democracy and Technology.
Where Isn't Google?
I was recently helping my daughter locate French-English translations on the Internet, and we couldn't find the information we needed through nearly a half-dozen online versions of widely used dictionaries. Where we ultimately found the translations: Google, or more specifically, Google Language Tools.
Prior to this experience, I didn't even know this service existed. Not only was Google the only site where we could get the information, it prov
Web Development Made Easy: AJAX Gets An IDE
Microsoft technology evangelist Robert Scoble posted a blog http://radio.weblogs.com/0001011/ asking Steve Ballmer and Bill Gates if he could have some money to make an acquisition. It would go toward a company appearing at Web 2.0 this week in San Francisco. Speculation immediately centered on Morfik. What's it got that nobody else has got?
Google In The Air
Google has dropped another of its seemingly endless supply of bombshell announcements: The company has submitted a plan to cover 95 percent of San Francisco with 300kpbs wireless Internet access, at no charge either to users or to the city. I'm thrilled with the plan, both because I live in San Francisco and because SBC is obviously terrified at the idea.
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