AI at Your Service
Here's how artificial intelligence in customer service optimizes employee and customer experiences.
Why IT Roles Are Broadening
The world of IT is constantly evolving and with it, IT positions. However, there's no one path that will suit all organizations.
10 Ways Enterprises Can Use the Edge
Edge computing is very much a work in progress, but there are several interesting use cases at work today and more anticipated for the future. Here's a look at the possibilities.
How to Build Talent Retention by Failing Fast
In an industry with frequent turnover, the key to achieving lasting talent retention lies with investing in innovation built by in-house teams that are allowed to experiment and fail.
11 Ways DevOps Is Evolving
While DevOps as a practice is evolving, so are the roles within a DevOps team. Following are explanations of some of the trends worth watching.
XOps: Real or Hype?
DevOps was just the beginning. Now, organizations are adopting other forms of Ops inside and outside IT. But are they missing the point?
Making CI/CD Work for DevOps Teams
Many DevOps teams are advancing to CI/CD -- some more gracefully than others. Recognizing common pitfalls and following best practices helps.
Redefining the Business Analyst Role
Today, business analysts are expected to not only collaborate with business users as they have in the past but also to be active "doers" on IT projects that they undertake.
Automation Revs Pandemic IT Toolbox
Enterprise IT executives saw huge acceleration in automation deployments in 2020, and that trend will continue next year as they look to expand into intelligent automation.
10 Hot IT Job Skills for 2021
For the first time in decades, some IT titles are experiencing a salary decline -- so be sure you have these high-demand skills.
5 Chatbot Use Cases to Steal
Chatbots are the top use case of AI in the enterprise. If you are looking for a chatbot use case, here are five to consider.