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AI at Your Service
Here's how artificial intelligence in customer service optimizes employee and customer experiences.
Why IT Roles Are Broadening
The world of IT is constantly evolving and with it, IT positions. However, there's no one path that will suit all organizations.
Texas County Turns to Low-Code Database for Vaccine Registrations
Tarrant County has registered over 800,000 people for vaccines using a cloud-based, web-facing, low-code database technology.
What IT Leaders Need to Know About Open Source Software
Here are answers to some common questions about open source technology, which can be a key enabler of innovation and digital transformation efforts.
In Process Optimization, Look Beyond the Ax and Stopwatch
While maximizing speed and efficiency is important in process optimization, considering your overall objectives enables you to achieve even better results.
10 Ways Enterprises Can Use the Edge
Edge computing is very much a work in progress, but there are several interesting use cases at work today and more anticipated for the future. Here's a look at the possibilities.
AI One Year Later: How the Pandemic Impacted the Future of Technology
With changing behaviors of consumers and the operational needs of companies, artificial intelligence has become a business enabler.
10 Hot IT Job Titles for 2021
The technology job market is evolving. These are the roles most in demand right now.
Enabling Your Workforce for the Digital Workplace
Building the digital workplace helps increase agility and resilience, but there are distinct steps to implementing it effectively, especially on an accelerated timeline.
IT Automation: Still Room for Improvement in Some Spots
We've come a long way with autonomous computing. Here's a look at what's working in production, and areas that are still considered a work in progress.
How to Make Waste-Free Product a Reality in Your Organization
Zero product waste is extremely difficult to achieve but getting close to it is possible. Here are some tactics.
Value Stream Management: Fact or Fiction?
Value stream management is getting more attention outside of software development circles because digital transformation demands it.
IT's New Window of Opportunity to Tackle These Top Priorities
Coming off the pandemic-driven crisis of the last year, IT organizations are poised for a frenzy of activity and progress. Are they up for the task?
Does DevSecOps Require Observability to Get the Job Done?
A panel at DeveloperWeek took a look at potential exposure organizations may face if their DevSecOps cycle does not include observability of apps.
How to Build Talent Retention by Failing Fast
In an industry with frequent turnover, the key to achieving lasting talent retention lies with investing in innovation built by in-house teams that are allowed to experiment and fail.
CRM Trends 2021: How the Pandemic Altered Customer Behavior Forever
Customers flocked to digital channels and faced life-changing events in 2020. Here's how enterprise companies are changing their CRM practices for a new normal.
11 Ways DevOps Is Evolving
While DevOps as a practice is evolving, so are the roles within a DevOps team. Following are explanations of some of the trends worth watching.
Finding the Great Predictors for Machine Learning
Planning a data model takes a clear look at how variables should be used. A few techniques like factor analysis can help IT teams develop an efficient means to manage a model. Here's how.
3 Ways to Empower Female Software Engineers on Your Team
In recent years, organizations have been making small strides in establishing greater diversity within their engineering teams -- but it's not enough.
Microsoft Viva Heralds New Wave of Collaboration Tools
With so many workers at home full time, collaboration apps like Zoom, Slack, and Microsoft Teams have become a virtual substitute for the office, but without the balance. Now they are about to get better.
How to Explain AI, ML, and NLP to Business Leaders in Plain Language
Your ability to explain artificial intelligence and its components to business leaders could mean the difference between acceptance and resistance. Here's how to do it.
RISE with SAP Gives CIOs a Simpler Path to S/4HANA Cloud
SAP has announced a package of technologies and services under a single contract designed to ease enterprise CIOs' paths to digital transformation and its flagship software S/4HANA in the cloud.
XOps: Real or Hype?
DevOps was just the beginning. Now, organizations are adopting other forms of Ops inside and outside IT. But are they missing the point?
From Cloud Computing to Cooking: 4 Ways IT Mirrors Fine Cuisine
It's true. Many of the same elements that make up a fine dish are conceptually similar to those that comprise high-quality IT delivery.
10 Things IT Leaders Learned in 2020
The pandemic had a lot of negative effects, but it also resulted in some unexpected benefits for enterprise technology leaders and teams.
4 Career Questions Every IT Professional Should Ask
Landing your next big role is important, but before you take that offer, make sure it's the right role with the right prospects for you.
DocuSign Automates to Scale IT for Big Business Growth
Digital signature and contract management company DocuSign's IT automation projects paid off when the pandemic lockdowns hit. Here's why.
Why CIOs Must Set the Rules for No-Code, Low-Code, Full-Code
IT leaders must step in with guidelines about when to develop applications using low code and no code, and when it's necessary to develop in a full-code mode.
Emotion Detection in Tech: It’s Complicated
The advancement of human-machine partnerships requires emotion detection and appropriate responses in context, but it's a tough problem.
Entering a New Chapter for Tackling IoT and ‘The Edge’
As more organizations adopt edge computing, they are also confronting new challenges. Among them are IoT and edge integration, security, support, durability and bandwidth.
Making CI/CD Work for DevOps Teams
Many DevOps teams are advancing to CI/CD -- some more gracefully than others. Recognizing common pitfalls and following best practices helps.
8 Work From Home Experiences We Didn't Expect Last Year
The chaos made for some memorable and downright embarrassing moments, which, of course, had to happen while we were videoconferencing.
Redefining the Business Analyst Role
Today, business analysts are expected to not only collaborate with business users as they have in the past but also to be active "doers" on IT projects that they undertake.
IT's Pandemic Year: Lessons Learned for the Year Ahead
CIOs and IT organizations rose to meet tremendous challenges driven by a 100-year pandemic and how it has reshaped the world. Here are the lessons they are taking into 2021.
How Data, Analytics & AI Shaped 2020, and Will Impact 2021
Artificial intelligence and automation were key tools in the IT enterprises' pandemic war effort in 2020. Here's how they will continue to change the game in every organization in 2021.
What Manufacturing Can Teach Us About Operationalizing AI
There's considerable value in standing on the shoulders of the giants in industry who have learned from several decades of experiments in manufacturing.
Why Quantum Computing's Future Lies in the Cloud
When real-world quantum applications begin appearing, cost, complexity, and other issues will likely float them into the cloud.
10 Tech News Stories You May Have Missed This Year
Tech news never sleeps, but you may have missed (or forgotten about!) a major story or two this year because working at home can be really distracting.
Automation Revs Pandemic IT Toolbox
Enterprise IT executives saw huge acceleration in automation deployments in 2020, and that trend will continue next year as they look to expand into intelligent automation.
How Tech-Focused Unicorns Adapt
Here's a playbook for tech companies with high-growth aspirations.
10 Hot IT Job Skills for 2021
For the first time in decades, some IT titles are experiencing a salary decline -- so be sure you have these high-demand skills.
ServiceNow Targets AI Business Value with Acquisition
Element AI is ServiceNow's 4th artificial intelligence acquisition of 2020.
5 Chatbot Use Cases to Steal
Chatbots are the top use case of AI in the enterprise. If you are looking for a chatbot use case, here are five to consider.
Tech Decision Making: The Rise of the Developer
Developers and technologists are increasingly being given a "seat at the table" and forming peer relationships with executives regarding enterprise technology investments.
Rethinking the IT Organization in a Post-COVID World
Pursuing initiatives across organization redesign, operational cost reduction, and process automation is a must to ensure success in the new business paradigm.
How to Create High-Impact Development Teams
Focus on the marathon, not the sprint. Here are three best practices for constructing effective, efficient dev teams.
Time to Rethink Your Enterprise Software Strategy?
While it may be counterintuitive to make sweeping changes to enterprise software strategies amid a pandemic, the payoff could be substantial in the long run.
How DevOps Teams Get Automation Backwards
Will automation speed up your processes, or will you end up with a brittle system that will demand constant attention and frequent, time-consuming fixes?
Top 10 Data and Analytics Trends for 2021
How has the COVID-19 pandemic impacted the world of data and analytics in the enterprise? Here are the trends for 2021.
IT Employment Trending Up; Data, Cybersecurity Skills in Demand
There's a light at the end of the tunnel for IT pros who have been keeping a close eye on the job market. Plus, here are the skills that employers want in 2021.
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The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
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Successful Strategies for Digital TransformationDownload this report to learn about the latest technologies and best practices or ensuring a successful transition from outdated business transformation tactics.
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