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Analysis: Symantec Leads the Drive for Better Self-Service
If CRM is dead, as some speculated in the wake of Oracle's acquisition of Siebel, it may be in part because self-service is now the hot hand in providing customer service.
In Focus: When Capture Becomes a Service
Imaging and content management executives were still buzzing last week about
EMC's pending acquisition of Captiva Software, debating just what it will
mean to the future of both markets.
Informatica Pushes Data Integration Boundaries
PowerCenter 8 links structured and unstructured data, offers integrated data quality management.
Stealing From Google
I have a confession to make: I've been stealing from Google. With $1.578 billion in revenue last quarter, the company is unlikely to miss the pennies I've denied it. Still, I feel I owe an explanation: I'm "adnorant," which is to say I ignore online ads.
Radware Offers Software To Detect Network Performance Problems
APSolute Insite is meant to deliver comprehensive network management and security auditing, making it easier control user access to data.
Keeping Control
The United States needs to cede some control over the Internet. Just not too much.
Storage Gets Open Community
Vendors launch effort to develop a common storage-management platform
Winning Design Ways
Software design contests can pay good money and provide an educational experience for competitive developers.
Work In Progress
Service-oriented architectures are a blueprint for software development, but they're hard to perfect
Tibco Consolidates Data On Products
Acquisition of Velosel lets vendor compete in market for product-information management
MySQL Upgrade Targets Enterprise Deployments
MySQL can no longer be viewed as a limited, departmental database. With the release of version 5.0 in mid-November, the popular open-source database is a serious contender for enterprise-level use.
Virtual Iron Software Adds Support For AMD, IBM Blades
The vendor expanded its data center virtualization platform to include support for systems using Opteron processors and for IBM's blade servers.
Microsoft Does What The Others Didn't
Microsoft, according to a number of reports, is "evolving its position" on the OpenDocument format. Although Microsoft told the State of Massachusetts last month that Office 12 will not support ODF -- and state officials effectively told Redmond to shove off by endorsing the format anyway -- the company was apparently hedging its bets in a big way.
Compuware Adds Agentless Monitoring To Vantage
Compuware will unveil upgraded software for its Vantage application service-management appliance using technology from its acquisition of Adlex in May.
SmartAdvice: Getting The Business Case Right For IT Portfolio Planning
Check out the seven C's for payback on portfolio planning, The Advisory Council says. Also, wireless upgrades could be the next "killer app" when a standard emerges.
Salient Zeroes In on Price and Margin for Performance
Solution provider supports performance management decision-making for operations.
Kinaxis Focuses on Operational Performance Management
RapidResponse helps operational activities and decisions keep up with change.
Doctors Without Wires
Voice-recognition software lets health-care providers transcribe notes wirelessly, saving time and money
55% of Top 20 Retailers Using RedPrairie Workforce Performance Management Solution
Top retailers choose RedPrairie to increase productivity and reduce labor costs.
Shortlist
ARIS Platform v. 7.0; Hyperion System 9; Oracle TimesTen In-Memory Database v. 6.0; MindSolve Visual Performance "MVP Express"
InfoVista Joins Forces with EMC
Joint solution to deliver highly synchronized fault and performance management solution.
What, Me Worry?
Microsoft is making good on its plans to invade the business intelligence market with the launch of Business Scorecard Manager, a business intelligence server that's due Nov. 1. But at least one stand-alone analytics vendor says it isn't worried by Microsoft's foray into BI.
Beyond Statistics: SAS Takes On Mainstream BI
SAS Enterprise BI Server and Web Report Studio make business intellience accessible to all.
Q&A: Advice for BPM Neophytes
Tips on where to start on BPM from analyst Connie Moore.
Play To Your Strengths
Midsize companies can use customer intelligence to out-maneuver the big firms, but executives will have to learn to share the knowledge and the authority to act.
Put Plug and Play on the Process Checklist
The latest analysis from Gartner holds that "pure-play BPM" is dead; the new game is "BPM suites."
Is Google Spreading Itself Too Thin?
Reading the recent news out of Google, I can't help thinking about Netscape. Like Google, Netscape had a dazzling entry into the world of business. At that time, Web browsers were still a new thing; there were literally two dozen commonly available, none of them with decisive market dominance. And none of them presented any significant competition to the Netscape browser, which was decisively smaller, faster and lighter.
Later, Netscape launched the first superstar dotcom IPO.
We all
Letter Drop
Customers Vs. Vendors; Plenty of Blame To Go Around; Content Modeling Lives
Good for Business, Good for IT
Truth, accountability, and a dose of its own good medicine will help IT get fit for many challenges ahead.
Field Report: DARPA Grand Challenge, Primm, Nev.
Racing robots follow the "rules" of the offroad
EULA Be Sorry Someday
Most software licenses serve two purposes: They demand the right to do crazy things, so that the slightly less crazy things they really want to do look reasonable; and they discourage users from thinking too hard about this fact. There's a way to solve the second problem -- and if you own or manage a business, thinking about the first problem might be a very good idea.
Microsoft Rattles Some BI Cages
Never mind that Business Objects, Cognos, Hyperion Solutions and others are allied with Microsoft on the operating systems front. The giant from Redmond wants their business on the applications end.
Google Backs Colleges' Open-Source Efforts
Anything that puts competitive pressure on rival Microsoft is a good thing, Google says.
DOJ Probing Oracle Again, This Time Over Siebel
Unlike PeopleSoft, this Justice Department investigation is unlikely to cause a long delay
SOA Consolidation Continues
Last week saw further consolidation in the SOA marketplace, as IBM Corp. announced that it had acquired DataPower Technology, removing from the field one of the last independent startups in XML acceleration, since Intel acquired Savega last summer.
A Question For All Of You
Let's say a car dealer sells you a new set of wheels. Then, let's say they send a mechanic to your house six months later who yanks out the stereo, replaces it with an AM radio and a coat-hangar antenna, and tells you it's an "upgrade." Most of us would call this behavior insane, stupid, suicidal, or all of the above. Yet here in the tech industry, we call it something else: a business model. Here's my question for all of you: Just how common is it?
Fast's Desktop Search Platform Comes Gunning For Google
Proliferation of desktop search software also is raising security concerns.
Federal Reserve Chairman Nominee Bullish On IT
Outgoing chairman Alan Greenspan was an outspoken advocate of IT. In a time when mainstream business leaders are skeptical of the value of IT, Ben Bernanke, named as Greenspan's possible successor, sees IT as a valuable investment when done right.
Jewel In Plain Sight
Oracle says Siebel's budding business intelligence functionality is a "hidden jewel" within the database maker's planned acquisition of the customer relationship management firm. But it's hard to call analytics a "hidden" jewel when such BI functionality is the very thing Oracle most wants to add to its enterprise software and database systems.
Labatt Brews Up A Data Warehouse
To better analyze diverse data sets related to operational and transactional performance, the Canadian brewing powerhouse foregoes an ERP system and builds a data warehouse instead.
Informatica Reports Profit, Strikes SAP Deal
Informatica earned $8 million in its third quarter ended Sept. 30, reversing a loss of $8.6 million in the comparable quarter last year.
Profit, Sales Both Rise In Hyperion Q1
CEO Godfrey Sullivan reports strong customer uptake for new Hyperion System 9 business performance management system.
Videocast: Firefox Heading For A Wall
My Web video debut describes how Firefox's stalled market share and the threat of Microsoft Internet Explorer 7 could mean big trouble soon for the plucky, open-source browser. Download the video here (Windows Media format, 2 min., 7 sec, 7.3 MB), or, if you have your podcasting software pointing at this blog, the video should download automatically.
Like I said, this is my first effort, so it's not exactly an awar
Microsoft Footprint Grows In Business Intelligence
Scorecard software is part of a broader strategy to recast the Office suite
Analysis: VANs, Visibility and the Changing Supply Chain
With the advent of XML, and with the more recent drive toward SOA, many have
been predicting the demise of the VANs and a move to direct B2B integration.
In Focus: Why EMC Is Buying a Capture Kingpin
EMC wants to own the content management on-ramps as well as the highway.
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The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
2021 Top Enterprise IT TrendsWe've identified the key trends that are poised to impact the IT landscape in 2021. Find out why they're important and how they will affect you.
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