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Analysis: Symantec Leads the Drive for Better Self-Service
If CRM is dead, as some speculated in the wake of Oracle's acquisition of Siebel, it may be in part because self-service is now the hot hand in providing customer service.
Protect Yourself Against Rogue Wireless Access Points
As wireless networks proliferate, so do rogue access points, set up by employees or by hackers intent on stealing data and customers. Here's how you can protect yourself against them.
Stealing From Google
I have a confession to make: I've been stealing from Google. With $1.578 billion in revenue last quarter, the company is unlikely to miss the pennies I've denied it. Still, I feel I owe an explanation: I'm "adnorant," which is to say I ignore online ads.
Radware Offers Software To Detect Network Performance Problems
APSolute Insite is meant to deliver comprehensive network management and security auditing, making it easier control user access to data.
Keeping Control
The United States needs to cede some control over the Internet. Just not too much.
Neterion, IBM Bring 10-Gbps Ethernet To xSeries
IBM will begin offering Neterion's 10-Gbps Ethernet adapter as an option for use with its xSeries systems built around the X3 architecture and chipset.
Microsoft Does What The Others Didn't
Microsoft, according to a number of reports, is "evolving its position" on the OpenDocument format. Although Microsoft told the State of Massachusetts last month that Office 12 will not support ODF -- and state officials effectively told Redmond to shove off by endorsing the format anyway -- the company was apparently hedging its bets in a big way.
VoIP Risk-Assessment Tool Launches
Based on a continuously updated threats database, VoIPaudit is promised to be both comprehensive and highly scalable.
SmartAdvice: Getting The Business Case Right For IT Portfolio Planning
Check out the seven C's for payback on portfolio planning, The Advisory Council says. Also, wireless upgrades could be the next "killer app" when a standard emerges.
Salient Zeroes In on Price and Margin for Performance
Solution provider supports performance management decision-making for operations.
Kinaxis Focuses on Operational Performance Management
RapidResponse helps operational activities and decisions keep up with change.
Telecom On The Go
Aruba upgrades its wireless access points to improve mobility and security for workers in remote locations
FCC Chair Pushes For Reform In Video, USF
Kevin Martin calls for national TV franchises and champions a system for universal service contributions.
Q&A: Advice for BPM Neophytes
Tips on where to start on BPM from analyst Connie Moore.
Put Plug and Play on the Process Checklist
The latest analysis from Gartner holds that "pure-play BPM" is dead; the new game is "BPM suites."
Is Google Spreading Itself Too Thin?
Reading the recent news out of Google, I can't help thinking about Netscape. Like Google, Netscape had a dazzling entry into the world of business. At that time, Web browsers were still a new thing; there were literally two dozen commonly available, none of them with decisive market dominance. And none of them presented any significant competition to the Netscape browser, which was decisively smaller, faster and lighter.
Later, Netscape launched the first superstar dotcom IPO.
We all
VoIP Growing Astronomically, $23.4 Billion By 2009 Projected
Helping VoIP make strides is a huge marketing push by cable providers in recent months, an Infonetics analyst says, who adds that the telcos are not quite as far along.
EULA Be Sorry Someday
Most software licenses serve two purposes: They demand the right to do crazy things, so that the slightly less crazy things they really want to do look reasonable; and they discourage users from thinking too hard about this fact. There's a way to solve the second problem -- and if you own or manage a business, thinking about the first problem might be a very good idea.
Juniper Launches VoIP Protection System
The hardware/software combo provides intrusion detection and prevention, and allows enterprises to respond individually to denial-of-service attacks.
VCs See Wireless As Investment Hotspot
Wireless ventures get $3 of every $5 invested in telecom, MoneyTree Survey reveals.
SureWest Delivers First HDTV Service Over IP
The company has linked more than 80,000 Northern California homes to a fiber-optic network, and plans to deliver 260 video and music channels as well as voice and broadband Internet access.
Arming Against The Worst VoIP Dangers
Best-practice tactics include consistent security policies and VoIP-specific tools and hardware.
A Question For All Of You
Let's say a car dealer sells you a new set of wheels. Then, let's say they send a mechanic to your house six months later who yanks out the stereo, replaces it with an AM radio and a coat-hangar antenna, and tells you it's an "upgrade." Most of us would call this behavior insane, stupid, suicidal, or all of the above. Yet here in the tech industry, we call it something else: a business model. Here's my question for all of you: Just how common is it?
Aruba Unveils Wireless Access Products
The new access points give mobile and home workers a more secure way to connect to the Internet and office systems.
Skype Aims For More Business Customers
The new software will work from a centralized, Web-based management console and let employers provision premium Skype services like voice mail and external calling.
Group Announces VoIP Security Taxonomy
By defining the kinds and nature of threats, the organization hopes to provide a common reference point to deal systematically with VoIP security issues.
Videocast: Firefox Heading For A Wall
My Web video debut describes how Firefox's stalled market share and the threat of Microsoft Internet Explorer 7 could mean big trouble soon for the plucky, open-source browser. Download the video here (Windows Media format, 2 min., 7 sec, 7.3 MB), or, if you have your podcasting software pointing at this blog, the video should download automatically.
Like I said, this is my first effort, so it's not exactly an awar
Analysis: VANs, Visibility and the Changing Supply Chain
With the advent of XML, and with the more recent drive toward SOA, many have
been predicting the demise of the VANs and a move to direct B2B integration.
Major Disruption In Level 3 Network Slows Internet Traffic
Problems on Level 3's -- and the smaller NTT network -- slowed Internet response, a monitoring firm says
Business Technology: Respect For Customers Still Counts In The Virtual World
The best things to come out of the drive to virtualization, Bob Evans says, are the value and respect delivered to customers, not just the increased customer options.
Cisco Takes Aim At LAN Security
Vendor expands its network-access control initiative to include local area network switches.
Another Wi-Fi City Rollout, Another Headache For Telcos
Madison, Wisconsin's Wi-Fi rollout will serve wireless users in city government, consumer, and commercial sectors.
Cisco Pledges $50 Million More For Bangalore Campus
CEO John Chambers peels off another $50 million for a new R&D campus in Bangalore, one day after announcing plans to spend up to $1.1 billion in India over the next three years.
Voice Over WLAN To Triple In By 2007: Report
Infonetics Research claims that over the next two years, 31% of companies surveyed for its study will have implemented the technology, compared with 10% today.
Senate Panel Mandates All-Digital TV Broadcasts By 2009
A Senate panel sets a deadline of April 7, 2009 for television stations to switch to all-digital broadcasts, and requires that the unused spectrum be returned to the government.
SmartAdvice: 'Big Iron' Returns With Push For Server Consolidation
Companies can save money by reducing the number of servers, but consolidation can take different forms, The Advisory Council says. Also, it's time to decide whether to just comply with RFID mandates or to invest funds to re-engineer and improve effectiveness.
Apple's Captive Audience
One year ago, Apple Computer dumped iTunes 4.7 on millions of unsuspecting customers. If that sounds like an ominous way to describe a routine software update, it's because this "update" -- or, if you prefer, "trojan horse" -- is more notorious for what it took away from users' systems than for what it added.
eBay CEO Says All Phone Calls Will Be Free
Meg Whitman tells analysts that VoIP will drive down costs to zero, and that providers will make money by delivering ads and selling users other services.
Kurzweil: World-Wide Mesh In World-Wide Web's Future
If CIOs think they have a challenging job today, look what's on the horizon.
In the fourth of a five-part interview, the IT innovator and futurist Ray Kurzweil sees the Internet rapidly evolving to a world-wide mesh, tied together by an unimaginable number of devices, including ones embedded in the environment, on our clothing, and inside our bodies. Devices now spokes on the network, such as cell phones and wireless PDAs, wil
Cisco Expands Security Push To LANs
Cisco will target its NAC strategy on layer 2 of the network by offering support for its Catalyst switches as well as its wireless access points and controller platforms.
Report: 80% Of Enterprises To Upgrade Or Deploy New VPNs
IPsec-based networks continue to be the most popular remote access technology, according to a new report from Forrester Research.
Yahoo Buys Whereonearth To Boost Local Search
Whereonearth's services include a database of geographical locations that covers more than 90% of Europe, Asia, and the Americas.
Business Makes the Rules
Vendors promise to put business staff in charge of rules, but do you really want users messing with mission-critical apps? Here's how Freddie Mac, LexisNexis, STW Fixed Income Management and Blue Cross Blue Shield of Arizona are balancing responsibilities for creating and maintaining business rules.
IBM Acquires DataPower To Speed XML And SOA Adoption
IBM estimates building out enterprise infrastructures for Web services and service-oriented architecture will amount to a market "in the tens of billions" of dollars, and is looking to Data Power's XML message processing line to help get it there.
Analysis: As BPM Evolves Is the Focus Devolving?
Upstart vendors still need to fill in voids to create end-to-end suites.
10-Minute Guide To Killing Network Malware
A fast guide to killing spyware, viruses, and other infections by installing some simple tools, educating users, and keeping up with patches and updates.
Cisco To Strengthen Its Security Framework
The company is adding support for more types of network devices, and is making available client software to ensure antivirus and other protection is up to date.
A Majority Of Executives Plan Converged Networks, Says Survey
Yet converged networking doesn't come without concerns. More than 60% of those surveyed see network security issues as a barrier to implementation.
Google Is Hiring
In a report issued last week, Susquehanna Financial Group said that Google's rapidly growing head-count could moderate its third-quarter earnings.
Google's site currently advertises 587 types of job openings.
SFG estimates that Google is hiring more than 10 new employees per day and notes that Google confirmed at the Web 2.0 conference two weeks ago that it had accelerated its hiring.
Migration Patterns Can Help Track Disease
Data on migrations may help predict where a disease strikes next
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The State of Cloud Computing - Fall 2020
Download this report to compare how cloud usage and spending patterns have changed in 2020, and how respondents think they'll evolve over the next two years.
2021 Top Enterprise IT TrendsWe've identified the key trends that are poised to impact the IT landscape in 2021. Find out why they're important and how they will affect you.
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