U.S. Marshals Service Invests In IT, Then Faces Cuts - InformationWeek

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U.S. Marshals Service Invests In IT, Then Faces Cuts

Its three-year IT project to provide better law enforcement tools is nearly complete. But the Marshals Service, which was part of an across-the-board 10% budget cut during the past year, now faces another 15% cut.

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The U.S. Marshals Service is in the final phase of a three-year IT project to provide its deputy marshals and internal departments with better law enforcement tools. The challenge now is to continue those tech advances amid cost cutting that leaves little for new investment.

"What I'm trying to do is sustain what we've accomplished, not go backwards," says Lisa Davis, assistant director of IT and CIO of the agency, which was part of an across-the-board 10% budget cut during the past year and now faces another 15% cut. "It's extremely challenging," she says.

The Marshals Service, part of the Department of Justice, has made progress under an IT transformation strategy put into motion when Davis joined the agency in October 2008. Steps included replacing outdated PCs and software, centralizing the agency's email servers and prisoner-tracking application, strengthening IT security, and consolidating data centers into a new facility shared with and operated by the Drug Enforcement Agency.

Headquartered in Washington, the Marshals Service has 94 field offices. Its IT infrastructure--including Active Directory and Exchange servers and the Justice Detainee Information System--had been distributed to all those outposts. Not only was that inefficient, but information sharing on JDIS was difficult at best.

What's more, nearly 80% of the agency's desktop computers were so old when the project started that they were no longer under warranty. Davis set out to put new PCs and other tools, including smartphones and tablets, into employees' hands, while centralizing and consolidating enterprise systems.

Davis presented a business case to the Marshals Service's top management and got the money needed to get the transformation under way, including funds for PC replacement. Now, most employees have new Windows 7-based machines with Office 2010, Lync 2010, and SharePoint 2010.

Lisa Davis, U.S. Marshals CIO
Following modernization project, Davis mulls doing more with less

The Marshals Service's mission is to protect federal judges, oversee federal prisoners, and manage seized assets. More than half of its 5,700 employees, including 4,000 deputy marshals and investigators, are mobile workers.

With those people in mind, the agency launched a pilot project to test iPads, iPhones, and other mobile devices. The goal is twofold: to test the feasibility of the devices for field work and determine whether they might be a cheaper alternative to PCs and laptops for some employees. "If I"m paying $1,000 for a laptop, and I can spend $500 for an iPad, I've driven down costs by 50%," Davis says.

The agency is teaming with the Bureau of Alcohol, Tobacco, Firearms, and Explosives on the trial. Agilex, a systems integrator, is helping develop a mobile app store, where users can access language translation, location, and other types of apps. And, because the devices tap into Apple's App Store, Apple is involved, too.

Already, however, Davis is mulling what might get cut. Help desk support had been expanded to 24/7, but that could be scaled back. Says Davis, "Something's got to give."

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User Rank: Apprentice
10/12/2011 | 1:41:46 PM
re: U.S. Marshals Service Invests In IT, Then Faces Cuts
The U.S. Marshals Service is and always will be the biggest loser in federal law enforcement and within the DOJ. The USMS is not respected whatsoever by its counterparts, and rightfully so, as their criminal investigators have always been and will always be one full pay grade below each and every one of their counterparts. Even if the funding was there, this too, would end up being an absolute failure, just as countless other projects taken on by the USMS have shown to be. Just take a look at the caliber employee they hirer, their offices, their equipment, etc. Typically, its all garbage that other agencies didnt want!
User Rank: Apprentice
10/11/2011 | 9:35:25 PM
re: U.S. Marshals Service Invests In IT, Then Faces Cuts
I greatly disagree with John C and his comments. As a 23 year employee of the USMS, I am very thankful and apppreciative of the hard work that AD Davis and her staff has/are doing to bring my agency forward. Thanks to AD Davis for pushing the programs (regardless of who started it) forward and seeing them completed, even if it was a project that someone started, she finished it. Before AD Davis our IT equipment was outdated even before we got it. I am thankful for the progress of the Service and the direction we are going. Look how far behind the times the USMS has ALWAYS been! It's about time that somenoe in her position took us to a leadership capacitiy. I'm not sorry for disagreeing with John C, I'm PROUD of the USMS, our management and the leadership of today. No longer let the USMS be the last in funding and technology, Thank you AD Davis and all of your staff for thinking enough of us in the field to give us the necessary equipment/tools to help us do our jobs more efficient and in a safer manner. March forward USMS & AD Davis.
John C
John C,
User Rank: Apprentice
10/11/2011 | 4:41:18 PM
re: U.S. Marshals Service Invests In IT, Then Faces Cuts
This inaccurate story is what is wrong with government - putting out mis-information. Ms. Davis had virtually nothing to do with the initial planned replacement of aging government computers at the US Marshals through the DOJ system of funding and replacement. A plan and funding was in place before she became Assistant Director to replace computers in offices on a pre-determined schedule through main Justice. IT continues to be problematic at the Marshals due to a lack of leadership and responsiveness to staff's needs. Shame on the author of this story for not checking the facts or is this a personal press release?
User Rank: Apprentice
10/10/2011 | 12:59:56 PM
re: U.S. Marshals Service Invests In IT, Then Faces Cuts
Oh well, I'm sure they find find some other source of $ for this project if they look a little harder.
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