Revamped CircuitCity.com Has Tough Return Policy - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Government // Mobile & Wireless

Revamped CircuitCity.com Has Tough Return Policy

While Systemax has kept the same look and feel as the original Circuit City site it purchased, critics say its return policies are too severe.

The Circuit City brand is back on the Web, but the new site has a tough return policy that makes it very different from the original electronics retailer that went belly-up in March.

The new CircuitCity.com e-commerce site was launched this month by Systemax, which purchased the online operation. Systemax also owns Tiger Direct.

While Systemax has kept the same look and feel as the original Circuit City site, its return policies are being criticized on the Web as being too severe. Indeed, the company's policies give Systemax full discretion as to how returns are handled.

For returns of defective merchandise, "CircuitCity.com shall have sole discretion as to the credit method," the policy says. "We may issue a credit, ship a replacement product, exchange, or we may repair the item and return it to you."

For nondefective items, CircuitCity.com has "sole discretion" as to whether it will accept the return. If accepted, the site will charge a 15% "restocking fee" and "such returns will be for store credit or refund at CircuitCity.com's sole discretion."

CircuitCity.com doesn't accept returns at all for software or consumables, such as toner cartridges, ink cartridges, and digital media, and it doesn't accept returns "for any reason" for products from IBM, Hewlett-Packard, Toshiba, or Epson. All returns must be done within 30 days.

The Consumerist compared CircuitCity.com with Newegg and found that the latter generally takes returns for either refund or replacement. It also replaces software and takes back unused consumables.

It would be wise for people looking at the new CircuitCity.com to compare return policies with competing sites.


Learn about all the latest Enterprise 2.0 technologies at TechWeb's Enterprise 2.0 Conference, Boston, June 22-25. Join us (registration required).

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
InformationWeek Is Getting an Upgrade!

Find out more about our plans to improve the look, functionality, and performance of the InformationWeek site in the coming months.

News
Pandemic Responses Make Room for More Data Opportunities
Jessica Davis, Senior Editor, Enterprise Apps,  5/4/2021
Slideshows
10 Things Your Artificial Intelligence Initiative Needs to Succeed
Lisa Morgan, Freelance Writer,  4/20/2021
News
Transformation, Disruption, and Gender Diversity in Tech
Joao-Pierre S. Ruth, Senior Writer,  5/6/2021
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
Planning Your Digital Transformation Roadmap
Download this report to learn about the latest technologies and best practices or ensuring a successful transition from outdated business transformation tactics.
Slideshows
Flash Poll