Pilot Software Drives New Direction Of Performance Management - InformationWeek

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Government // Enterprise Architecture

Pilot Software Drives New Direction Of Performance Management

Sophisticated applications and tools enable operational performance management.

Deploying performance management throughout a company creates lasting value, but it is not a simple task. It requires an iterative approach. Pilot Software has been providing software solutions for this approach for over two decades. Pilot has a background in marketing and sales analysis and has evolved to a business intelligence-based operational performance management approach. Organizations leverage Pilot Software to improve top line growth with a more disciplined approach to sales, marketing, and service. Ventana Research directs organizations to adopt the strategic rigor of performance management to drive new levels of effectiveness with operational performance management.


Pilot Software is a provider of performance management software solutions with more than a twenty-year history in the decision support market. Pilot specializes in giving customer, supply chain, and product organizations the ability to link objectives for synchronizing and managing performance to a set of goals, objectives, and quantitative metrics. Pilot Software has leveraged its successes with customers globally to become a market player in what Ventana Research defines as operational performance management (see Operational Performance Management).

Pilot Software basis its performance management solution suite on a customizable application called PilotWorks, which has the ability to adapt and deploy formal and customized scorecarding methodologies. It provides strategy plans, initiative management, scorecards, dashboards, reporting & analysis, and modeling & integration. PilotWorks leverages its analysis and reporting component to navigate detailed analysis. A critical component of Pilot's success is its support of a variety of methodologies from Total Quality Management™, Pay for Performance, Six Sigma, Balanced Scorecard, and others. This practical approach goes beyond the academic methodology of Balanced Scorecard to enable organizations to effectively run their businesses in the real world. The Ventana Research Operational Performance Management Study shows that internally developed and industry benchmarking are most often used rather than methodologies like Balanced Scorecard.

Pilot leverages its analysis and reporting component to provide business analysts and sophisticated business users with the ability to perform analysis at a more detailed level. These applications are built on top of the Pilot server, which is a robust, multi-dimensional analysis environment featuring what Pilot calls Time Intelligence™. This provides Pilot a unique advantage in supporting performance management. It can conduct iterative analysis and deliver performance metrics through time series analysis. Pilot also provides the ability to build custom applications and a modeling & integration component for data integration into operational and legacy systems.

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