Pegasystems Brings BPM To Credit Cards - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Government // Enterprise Architecture

Pegasystems Brings BPM To Credit Cards

Customer Process Manager and Smart Dispute are built on Pegasystems' Java-based business process management platform.

Pegasystems rolled out two credit card management applications designed to help companies resolve simple procedures such as lost cards and charge disputes.

PegaCard Customer Process Manager and PegaCard Smart Dispute are built on Pegasystems' Java-based business process management platform, called Process Commander. The software packages link phone-based customer service representatives (CSRs) directly to card applications rather their managing their needs separately from the needs of back-office staff who re-enter customer data into card management systems.

Designed to optimize customer interactions, Customer Process Manager features workflow templates that guide CSRs through card processes; it also has integrated cross-selling functionality. Smart Dispute includes multi-currency capabilities for international card issuers and a subscription service that updates regulations from Visa and MasterCard twice annually.

Pegasystems is now shipping Smart Dispute and plans to release Customer Process Manager in the near future, the company said. Pricing information was not immediately available.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Slideshows
10 Ways to Transition Traditional IT Talent to Cloud Talent
Lisa Morgan, Freelance Writer,  11/23/2020
News
Top 10 Data and Analytics Trends for 2021
Jessica Davis, Senior Editor, Enterprise Apps,  11/13/2020
Commentary
Can Low Code Measure Up to Tomorrow's Programming Demands?
Joao-Pierre S. Ruth, Senior Writer,  11/16/2020
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
Why Chatbots Are So Popular Right Now
In this IT Trend Report, you will learn more about why chatbots are gaining traction within businesses, particularly while a pandemic is impacting the world.
Slideshows
Flash Poll