If You've Got Questions, Google Has The Answers - InformationWeek

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IoT
IoT
Mobile // Mobile Applications
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11/25/2008
12:15 PM
Eric Ogren
Eric Ogren
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If You've Got Questions, Google Has The Answers

Confused by the plethora of services that Google has made available to mobile phones? Can't figure out which version works with your device, or if your device is even supported? Google intends to give you a helping hand with its newly launched Google Mobile Help Forum.

Confused by the plethora of services that Google has made available to mobile phones? Can't figure out which version works with your device, or if your device is even supported? Google intends to give you a helping hand with its newly launched Google Mobile Help Forum.Google is actually pretty good at figuring out all by itself if it's compatible with your equipment or not. If you're using a BlackBerry, for instance, Google's mobile site can usually tell and will only offer or show services that are available for the BlackBerry platform. But that doesn't mean things always work seamlessly, and users often are left with questions that need answering or issues that need resolving. Hence the Google Mobile Help Forum.

According to Google, this brand new forum was built from the ground up and offers a host of features. It will have a Q&A format to help users find answers quickly. It has improved search and integration with the Google Mobile Help Center. Google has added better spam detection and prevention. It will publicly recognize what it calls Top Contributors, and will assign more posting privileges to those who contribute help more often. Lastly, it will give user the option to subscribe to ask questions and receive answers via e-mail.

Google writes, "We've got a dynamic system of levels to reward your contributions, and a profile that you can personalize. You can subscribe to the forum (or to individual discussions) by RSS feed. You can even vote on which responses answer the question best and mark a best answer to a question you asked. As part of this transition, we'll archive the current Google Help Group, as well as the Google Mobile Community. We hope you'll use the Forum not just when you need help, but also to share your enthusiasm and give tips and tricks to the whole mobile community."

So if you've got some problems with Google's mobile services, you now have one more place to find the answers or information you seek.

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