Google's online services, like those offered by Amazon, Microsoft, or any other company, sometimes fail. Hopefully, failures don't happen often. But when they do, it's helpful to have information about what's going on.

Thomas Claburn, Editor at Large, Enterprise Mobility

July 27, 2009

1 Min Read

Google's online services, like those offered by Amazon, Microsoft, or any other company, sometimes fail. Hopefully, failures don't happen often. But when they do, it's helpful to have information about what's going on.The last significant Google Apps outage occurred in May, when about 14% of Gmail users experienced a service interruption. For a small subset of Google Apps users, there were also two brief Gmail outages in June.

Google launched its Apps Status Dashboard in February following a Gmail outage that month to provide more information to its business users. The Dashboard is certainly better way of providing service availability information than putting up a blog post somewhere. But users have to remember to visit the Dashboard Web site.

Now that minor inconvenience is no longer necessary. Google has launched an RSS feed for the Apps Status Dashboard. This allows users to subscribe to the feed using a variety of feed aggregation services like Google Reader, iGoogle, and the like.

"We know how much our users appreciate the transparency that the Apps Status Dashboard provides, and we hope the RSS feed enables them to get performance status information about the applications they care about in an efficient way," said Google engineer Tony Scelfo in a blog post.

It would of course be even more efficient to not have outages. But don't hold your breath waiting for that to happen.

About the Author(s)

Thomas Claburn

Editor at Large, Enterprise Mobility

Thomas Claburn has been writing about business and technology since 1996, for publications such as New Architect, PC Computing, InformationWeek, Salon, Wired, and Ziff Davis Smart Business. Before that, he worked in film and television, having earned a not particularly useful master's degree in film production. He wrote the original treatment for 3DO's Killing Time, a short story that appeared in On Spec, and the screenplay for an independent film called The Hanged Man, which he would later direct. He's the author of a science fiction novel, Reflecting Fires, and a sadly neglected blog, Lot 49. His iPhone game, Blocfall, is available through the iTunes App Store. His wife is a talented jazz singer; he does not sing, which is for the best.

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