Customers Say the Darnedest Things - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Government // Enterprise Architecture
Commentary
9/11/2008
10:45 AM
Sandy Kemsley
Sandy Kemsley
Commentary
50%
50%

Customers Say the Darnedest Things

At yesterday's lunch presentation at the Gartner BPM Summit in Washington DC, Alan Trefler (CEO of Pegasystems) discussed how it's possible to put business process management right in the hands of business users. There will be some IT oversight and support, of course, but you just have to convince the users, Tom Sawyer-like, that they really want to paint this fence...

At yesterday's lunch presentation at the Gartner BPM Summit in Washington DC, Alan Trefler (CEO of Pegasystems) discussed how it's necessary - and possible - to put business process management right in the hands of the business users and let them do it themselves. There will be some IT architectural oversight and support, of course, but you just have to convince the users, Tom Sawyer-like, that they really want to paint this fence.I was sitting beside the BPM architect from one of Pega's customers, and at the end of the talk I turned to him and asked "Do your business users do this?" His response: "Oh, hell, no!"

We still have a ways to go on this issue...At yesterday's lunch presentation at the Gartner BPM Summit in Washington DC, Alan Trefler (CEO of Pegasystems) discussed how it's possible to put business process management right in the hands of business users. There will be some IT oversight and support, of course, but you just have to convince the users, Tom Sawyer-like, that they really want to paint this fence...

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Commentary
The Best Way to Get Started with Data Analytics
John Edwards, Technology Journalist & Author,  7/8/2020
Slideshows
10 Cyberattacks on the Rise During the Pandemic
Cynthia Harvey, Freelance Journalist, InformationWeek,  6/24/2020
News
IT Trade Shows Go Virtual: Your 2020 List of Events
Jessica Davis, Senior Editor, Enterprise Apps,  5/29/2020
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
Key to Cloud Success: The Right Management
This IT Trend highlights some of the steps IT teams can take to keep their cloud environments running in a safe, efficient manner.
Slideshows
Flash Poll