Apple Addresses iTunes 7 Problems - InformationWeek

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Apple Addresses iTunes 7 Problems

Under the "Hot Topics" section of Apple's iTunes service and support page, the computer maker is offering suggestions to people experiencing playback performance troubles, installer crashes, problems launching the software, and more.

More than a week after the release of iTunes 7, Apple Computer has started to address the problems reported by hundreds of users.

Under the "hot topics" section of Apple's iTunes service and support page, the computer maker is offering suggestions to people experiencing playback performance troubles, installer crashes, problems launching the software and more. Apple posted the pages on Wednesday.

These problems were among a stream of complaints on Apple discussion boards following the Sept. 12 release of the latest version of the music- and video-playing software. The product was released the same day Apple unveiled three iPod models and a movie download service accessible through the online store embedded in iTunes.

People who upgraded to iTunes 7, which Apple had crowed was the "most significant enhancement" since the software's 2001 debut, reported sound distortion, songs skipping, 3-second delays in playing tunes and lost tracks. In addition, some users reported they were unable to download songs from the iTunes store, and could only get audio during video playback.

While other factors, such as a person's computer system or other software, could be responsible in some cases, the hundreds of users posting complaints and responses to problems was an indication fixes would probably be necessary. Apple at the time did not return phone calls or email requests for comment.

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