5 Tech Trends That Will Redefine Your Business

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Artificial Intelligence (AI)

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Artificial intelligence is slowly seeping into everything, whether its customer service bots, self-driving cars or predictive analytics. Many organizations are experimenting with AI to find out how it can be used to optimize something or solve an unusually difficult or complex problem. According to Forrester Research, 58% of enterprises are looking at AI but only 12% are using it.

However, AI capabilities and use cases are evolving rapidly as researchers attempt to answer difficult questions and the balance of man and machine labor changes.

"A lot of people are testing AI and realizing that there is ROI today from certain aspects of the technology, and it's a big eye opener for people," said EY's Wong. "A year ago on the enterprise side, they all saw the consumer stuff but didn't think [AI] applied to them. What we're seeing now is a lot more experimentation and those early projects that will become big ones later."

Getting the most from AI requires an openness to possibilities that have not been considered or a conclusion that differs from yours. Culturally speaking, that can be a difficult transition, especially for seasoned leaders whose own insights have fueled their careers.

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