2007 Global Services 100 - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IT Leadership // IT Strategy
05:05 PM
Rusty Weston
Rusty Weston

2007 Global Services 100

Which companies are behind the outsourcing boom? The list goes well beyond the likes of Accenture, IBM, and Tata. The Global Services 100 list spotlights the giants along with the emerging talents from Mexico to China and the Czech Republic.

Top 100 Global Services Companies

>> Top 100
Global Services Companies
The practice of global services--distributing business and IT work beyond your country's borders--is beginning to mature. The signs aren't quite as obvious--or awkward--as puberty, but the industry is growing up.

It's evident in the blistering growth of Indian firms, even as the choices for global outsourcing expand in Eastern Europe and countries from China to Mexico. It can be seen in the widening types of services that vendors offer and how buyers of such services are changing their internal operations.

At Time Warner, the roles of employees have changed as a result of outsourcing, says David Bass, manager of application development and maintenance. The emphasis is on cutting-edge technology and making tech-related business decisions. Says Bass, "We need employees to be system analysts, business analysts, and architects, and not to do software coding anymore."

The pace of change makes tracking the world market for business and technology service providers a complicated and expensive undertaking. In this spirit, InformationWeek's sibling publication Global Services teamed with outsourcing consulting firm neoIT for the third consecutive year to field an in-depth study of service providers spanning four continents. The result is the Global Services 100 list, along with top 10 rankings by a number of categories. Global Services and neoIT vetted providers much the way a program management office engages in a request for proposals and selected winners in 11 categories based on the strengths of the information they provided, plus what they gleaned from customers and industry analysts.

What makes these companies more special than the ones that ranked just behind them, or those that finished out of the running in our respective categories? They demonstrated a pattern of market leadership, innovation, and outstanding customer service. If your company conducts a similar program to select service providers, your results will almost certainly vary--no two customers' weighting systems are the same. But you can be sure these companies are worth considering.


Most service providers aspire to do high-margin, transformational consulting, but the lure of steady hosting and maintenance work, back-office paperwork, and customer contact centers is hard to pass up. No consensus exists about industry consolidation. There's widespread evidence that executives with global sourcing experience will be much in demand. "The globalization of services is at a torrid pace, with focus on greater value generation," says Atul Vashistha, CEO of neoIT.

InformationWeek Download

Demand's been so strong that many offshore vendors have been able to raise prices in the last six months, says James Friedman, a senior analyst covering business services at Susquehanna Financial Group, an institutional research, brokerage, and trading firm. Perennial Global Services 100 leaders such as Cognizant, Infosys, Ness Technologies, Patni, and Satyam are among those on his list of service providers with higher prices.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
1 of 3
Comment  | 
Print  | 
More Insights
InformationWeek Is Getting an Upgrade!

Find out more about our plans to improve the look, functionality, and performance of the InformationWeek site in the coming months.

IT Leadership: 10 Ways to Unleash Enterprise Innovation
Lisa Morgan, Freelance Writer,  6/8/2021
Preparing for the Upcoming Quantum Computing Revolution
John Edwards, Technology Journalist & Author,  6/3/2021
How SolarWinds Changed Cybersecurity Leadership's Priorities
Jessica Davis, Senior Editor, Enterprise Apps,  5/26/2021
White Papers
Register for InformationWeek Newsletters
Current Issue
Planning Your Digital Transformation Roadmap
Download this report to learn about the latest technologies and best practices or ensuring a successful transition from outdated business transformation tactics.
Flash Poll