ECM Reaches For The Clouds - InformationWeek

InformationWeek is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them.Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

IoT
IoT
Software // Social
Commentary
9/21/2011
03:35 PM
Kurt Marko
Kurt Marko
Commentary
Connect Directly
Facebook
LinkedIn
Twitter
RSS
E-Mail
50%
50%

ECM Reaches For The Clouds

IT doesn't have to give up content management features when users adopt online storage and document sharing.

InformationWeek Green -  September 26, 2011 InformationWeek Green
Download the InformationWeek, September supplement on enterprise content management distributed in an all-digital format as part of our Green Initiative
(Registration required.)
We will plant a tree for each of the first 5,000 downloads.

Kurt Marko

One goal of enterprise content management software is to provide a standard repository for business content, which ensures that IT can apply policies for access control, retention, and disposition. However, users have become enamored with online storage and file-sharing services, such as Box.net, Google Apps, and Dropbox. They're free and convenient for end users, but they can keep business content hidden from ECM policies and outside IT control.

Sure, you could thwart the use of these services with data loss prevention software or application-aware firewalls, but such draconian countermeasures not only alienate business users, they throw the cloud-sharing baby out with the corporate-policy bathwater. Better to adopt a nuanced approach to cloud storage that monitors and regulates data copied to external services and integrates these distributed content repositories into the corporate ECM ecosystem.

While we're still in the early days of managing online content, several tools have emerged that provide ECM-like visibility to cloud-stored data. Most common is adding ECM capabilities to online content repositories. For example, Box.net offers an ECM Cloud Connect service that can synchronize information from widely adopted ECM platforms like EMC's Documentum or IBM's FileNet with its online repository. Given Box's tentacles into numerous mobile clients and many SaaS applications, this makes the information instantly discoverable on everything from the CEO's iPad to the marketing manager's Salesforce home screen. Box can also sync content stored in Google Apps, Jive, or NetSuite and publishes a set of APIs for building apps using Box-hosted content in custom workflows. Box's service isn't a one-way street, either, because it also allows archiving data stored online into on-premises ECM systems.

Some ECM products, like Alfresco, can access online file systems via standard protocols like WebDAV, SFTP, IMAP, or even Amazon's S3 API, which means many cloud storage services can be indexed and searched via internal ECM software with a bit of configuration or coding.

An alternative scenario entails using cloud storage to augment internal ECM repositories. Here, instead of the ECM application residing in the cloud, accessing local on-premises storage, the roles are reversed: a conventional on-site ECM application uses an infrastructure-as-a-service storage provider as its document repository. For example, Nuxeo offers a extension that lets ECM users transparently access and manipulate data stored in the cloud (Amazon S3 in Nuxeo's case) just as they do locally stored files. Similarly, OpenText supports the ability to use Microsoft's Azure storage service alongside on-premises SANs as a document repository.

We're still early in the adaptation of ECM systems to cloud services, but as the popularity of off-site storage continues to grow among end users, and IT professionals become more comfortable using IaaS to supplement internal storage systems, it's clear that integration between ECM and the cloud will tighten. Those upgrading their ECM capabilities in the near term would do well to add support for off-site services to their evaluation criteria.

We welcome your comments on this topic on our social media channels, or [contact us directly] with questions about the site.
Comment  | 
Print  | 
More Insights
Comments
Newest First  |  Oldest First  |  Threaded View
ShreyaM385
50%
50%
ShreyaM385,
User Rank: Apprentice
1/27/2014 | 11:54:55 PM
ECM on Cloud : Increase Savings and ROI

All you wanted to know about implementing BPM and ECM on Cloud
www.nwgn.us/1eu0iDh
Slideshows
What Digital Transformation Is (And Isn't)
Cynthia Harvey, Freelance Journalist, InformationWeek,  12/4/2019
Commentary
Watch Out for New Barriers to Faster Software Development
Lisa Morgan, Freelance Writer,  12/3/2019
Commentary
If DevOps Is So Awesome, Why Is Your Initiative Failing?
Guest Commentary, Guest Commentary,  12/2/2019
White Papers
Register for InformationWeek Newsletters
Video
Current Issue
Getting Started With Emerging Technologies
Looking to help your enterprise IT team ease the stress of putting new/emerging technologies such as AI, machine learning and IoT to work for their organizations? There are a few ways to get off on the right foot. In this report we share some expert advice on how to approach some of these seemingly daunting tech challenges.
Slideshows
Flash Poll