Re: Trading coverage?
@Kristin yes, a bad enough experience will keep them from coming back. It amazes me that customer service reps don't get better training. I've also had some from retailers give completely wrong information even when I told them that in my experience it had worked like X, they would insist that I had misunderstood and it really was Y. In that particular case, it turned out that I was right about how it works, but the way the employee presented it, not just presenting a completely unfair policy but acting very condescending to me put me off the business for a long time. The fact that their computer systems are down a lot is not pushing me off them altogether.