Re: poor IT
And not to get on a soapbox here, but I will, actually.
Would you ever call and berate your doctor if you they told you that you had a cold when you really had the flu? Would you ever barge in on your doctor while he was with another patient? Or a lawyer while he's with another client because you're having a legal emergency? Or hold them responsible for the interworkings of the justice system of which they are a part? Or stop a lawyer in the bathroom asking for personal legal advice? Or expect them to know every tort law off the top of their head? Or tell your mechanic to fix your car but tell them you don't have time for them to look at it?
We in IT go through these things EXACT things every day, just in a slightly different way. I often liken myself to a doctor or lawyer. I need to ask questions, I need to collect information, I need to focus, I need to rule out other things to make an accurate diagnosis. Most importantly - I need you to help me...help you. (Jerry Maguire quote intended).